Refund policy


You can return any item purchased in ESSENTIAL MORE THAN A FRAGRANCE for the following reasons:

  • If the item has manufacturing defects.
  • If there is a mistake in the item sent, keeping the original packaging without showing signs of abuse.

In the reception of erroneous or damaged merchandise, the physical change of the same will be applied only if it was reported during the first 72 hours after its delivery, to the following telephone numbers:

Customer Service: 4428955689

Hours from Monday to Friday from 9:00 A.M. to 6:00 PM Saturday from 9:00 AM at 7:00 PM

The guarantee will be valid only for 7 calendar days upon receipt of the same.

Procedure for the Return in the physical store.

  1. you return the merchandise, you must go to the address of the physical store ESSENTIAL MORE THAN A FRAGRANCE presenting the merchandise, the original invoice or purchase receipt and the credit card on which the charge was generated.
  2. In the event that other merchandise has been sent by mistake or that it presents a manufacturing defect, the physical change may be made, if it is available.
  • If the store does not have stock, you can choose another equivalent item of your choice, or otherwise, the refund will be made to your credit card.
  1. If other merchandise was sent by mistake or has a manufacturing defect, a full refund of the merchandise will be made, plus shipping costs.
  2. If you only wish to cancel your purchase, the refund will be made for the amount of the merchandise, not including shipping costs.

Procedure for returns by Messaging service.

  1. If your address is outside the reach of the metropolitan area, you can send the merchandise, preferably using the same courier company that delivered the merchandise, perfectly insuring the package, which must contain the original invoice, a note clarification that indicates the reason for the return, and if you want the replacement of the item or the refund of your money.
  2. If the merchandise is sent by courier, you must make sure to correctly note the following recipient:

Internet sales ESSENTIAL MORE THAN A FRAGRANCE Isabel La Católica #22

Downtown, 06000, CDMX

At the time the return is delivered to us, we will contact you to confirm the replacement of the merchandise or the refund. If you have not received the merchandise, you can send us an e-mail to: or call: 4428955689. From Monday to Friday from 9:00 A.M. to 6:00 PM Saturday from 9:00 AM at 7:00 PM

Questions, suggestions and/or additional comments, you can write to us at: